Hampton Inn & Suites Burlington

We were greeted by Adam at the front desk to check in. He was pleasant, informative, and customer oriented. He answered all my questions and offered more advice for a place to eat, etc. He also greeted us with a bottle of water which was nice since we drove about 200 miles. He definitely believed in customer service. We ate breakfast the next day at the hotel and the lady who set up the breakfast was also very pleasant, a smile on her face and ensured we had plenty to eat. When we checked out the lady (sorry I didn't get her name) was very nice also. All the staff were pleasant to talk to and wanted to help in any way they could. As a surprise and bonus, when we were ready to leave, we were given a travel bag that contained a bottle of water, bagel and an orange to eat on the way back. We have stayed at many motels and hotels, and this was the first time we received a travel bag. Hats off to management for coming up with this idea. We definitely will stay there again if we go back to Burlington IA.

Location and amenities. Free breakfast! A lot to do within walking distance. Clean spacious rooms. Beds comfortable and shower gel and shampoo was great!

Was able to checkin a little early. The deposit wasn't as much as other hotels. The hotel room was very clean and cozy. The breakfast was great. The hotel was connected to the casino.

The young man at the front desk did a fantastic job. He was very pleasant and made us feel welcomed.